🚨 Issue: Subscription Failed and Got Stuck
If your subscription renewal fails (usually due to a payment issue), your subscription may become stuck in an active state without successful payment.
In this situation, you won’t be able to restart or manage the subscription normally.
🧭 Why This Happens
Payments are processed via Stripe.
If your card has:
Insufficient balance
Expired details
Payment restrictions
Stripe will retry the payment multiple times. If all attempts fail, the subscription may remain in a stuck state instead of automatically cancelling.
⚠️ Important: Manual Action Required
When a subscription gets stuck, it cannot be cancelled from your end.
👉 You will need to contact support via email so we can manually cancel the subscription for you.
✅ How to Fix It
Email our support team
We will:
Check your subscription status
Manually cancel the stuck subscription
Once cancelled, you’ll be able to subscribe again normally.
🔄 Restarting Your Subscription
After we cancel it:
Go to the Pricing page
Start a new subscription
Your Pro access will resume immediately after successful payment.
💡 Pro Tips
Ensure your card has sufficient balance before renewal
Update your payment method in advance if needed
If a payment fails, it’s best to contact support early to avoid delays
If you think your subscription is stuck, just reach out—we’ll sort it out quickly 👍